Studio91

Account Deletion

Leaving should be as simple as joining.

You can delete your Studio91 account at any time, whether or not you still have the app installed. This page explains both routes and what happens to your data afterward.

Last updated: August 25, 2026

Option 1: Delete in the app

If you still have Studio91 installed, this is the fastest route and takes effect immediately.

  1. Open Studio91 and sign in.
  2. Tap Profile in the bottom navigation bar.
  3. Scroll down and tap Delete account.
  4. Confirm when asked. This cannot be undone.

If you have been signed in for a long time, you may be asked to sign in again first. This is a security step that confirms the request comes from you, and you can retry the deletion straight afterward.

Option 2: Request deletion by email

If you have already uninstalled the app, or cannot sign in, email us and we will delete the account for you.

Write to tchav@studio-ninety-one.com from the email address associated with your Studio91 account, with the subject line Delete my account.

We use the sending address to verify the request, so please email from the address you signed up with. If you no longer have access to it, tell us the username you played under and we will confirm your identity another way before deleting anything.

We respond to deletion requests within 30 days, and usually within a few business days.

What gets deleted

When your account is deleted, we remove your account record and the personal information stored with it, including:

  • Your sign-in credentials and email address
  • Your username, which is released for others to use
  • Your profile photo and any character photos you uploaded
  • Your saved games and game room membership

What we may keep

Some information is retained after deletion where we are permitted or required to keep it. This includes transaction and purchase records we must hold for tax, accounting, and refund purposes, and information kept for legal, regulatory, security, or fraud-prevention reasons.

Messages you sent in a game room may remain visible to the other players in that room, in the same way a sent message stays in the recipient's inbox. Content reported by another player is retained while the report is reviewed.

Deleted data may also persist briefly in encrypted backups until those backups age out under our standard retention schedule.

Purchases

Deleting your account does not cancel or refund purchases, and games you bought will not carry over to a new account. If you want a refund, request it through Apple or Google before deleting, since they process payments and handle refunds for their own stores.